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National
Association of Funeral Directors
Code of Practice Principles
As a condition of membership, Members
of the National Association of Funeral Directors agree to
comply with the principles and the details of this Code of Practice:
Code of Practice Principles
- To observe strictly the confidence
of every client at all times.
- To observe at all times the basic
rights of clients as consumers.
- To render good service at all
times and make fair charges in respect of services rendered and
for merchandise supplied.
- To ensure that advertising is
always in good taste. No sensational. offensive or misleading
advertising is permitted.
- To provide clients with full
and fair information about services. To have readily available
price lists covering the BASIC FUNERAL and all other types of
coffins caskets and services provided.
- To display in the public area
of the premises price lists, which will show both the total price
for the funeral service and the cost of the principle constituent
items.
- To give a written estimate of
all funeral charges and disbursements to be made on a client's
behalf together with written confirmation
of the funeral arrangements in each and every case as soon as
is practicable before the day of the funeral. No contractual agreement
will have been entered into until this has been accepted by the
client.
- To provide all clients with an
itemized account in a form readily comparable with the estimate.
- To refrain from soliciting funeral
orders or offering or giving any reward for recommendation to
persons or organisations such as Health Service Establishments,
Nursing Homes or Coroners Offices, etc.
- To display to the general public
the Association's logo to demonstrate observance of this Code
of Practice.
- To co-operate at all times with
Trading Standards Offices, Citizen's Advice Bureaux, consumer
support groups and any other body or organisations representing
clients in the resolution of complaints or disputes.
- To partake in, and abide by,
the Conciliation, Arbitration and Disciplinary Procedures of the
Association in the resolution of any complaints or disputes between
a client and Funeral Director(s).
- To abide by the decisions of
the Disciplinary Committee of the Association in the resolution
of any complaints arising from any disputes between a client and
Funeral Director(s).
This code and adherence hereto is
monitored by the National Association of Funeral Directors.
Correspondence should be addressed to:
National Association of Funeral Directors
618 Warwick Road, Solihull, West Midlands. B91 1AA
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